The return period in our online store is 14 days from receipt of the order.
In no case should the customer return the merchandise to table (from now on referred to as IKONO MECANIZADOS SLU in that document) by their own means. IKONO MECANIZADOS SLU will not be responsible for the merchandise if the client returns it by their own means.
To return any item from our online store contact us by phone 659053613 or by email email@example.com
Here is how to proceed in each case:
1. Product damaged during shipping
Upon receiving the product, you should check it well. If you find that it has been damaged during shipping, you should contact us immediately through our email firstname.lastname@example.org or by calling the number 659053613 where we will indicate the way to proceed.
2. Wrong product
In the event that we have made a mistake when sending the product, you have 14 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the email address email@example.com
3. Defective product
To return a defective product, we must first verify the defect of the product by sending photos in which it is verified that the item is really damaged or deteriorated. From here on everything is at our expense.
All furniture and its parts have a 2-year warranty. In the case of a defective product, IKONO MECANIZADOS SLU is responsible for all the necessary expenses for the repair, replacement or refund of the amount as appropriate. All these steps being free for the consumer.
This Guarantee includes shipping, material and labor, but according to the consumer goods guarantee law, the characteristics of the product, inherent to its nature (behavior of wood, ...), as well as damage caused by misuse or improper cleaning.
This guarantee does not include deficiencies caused by negligence, blows, use or improper handling, incorrect installation not carried out by the authorized installer when appropriate, or materials subject to wear and tear due to normal use.
The collateral will lose its value:
If any of the data of the same or the proof of purchase are modified, altered or replaced.
To make use of the guarantee, it is essential to present the proof of purchase.
At IKONO MECANIADOS we want our customers to be satisfied and for this reason we have a continuous after-sales service that you can contact through any of our customer service means: phone 659053613 or e-mail: firstname.lastname@example.org
The guarantee offered by IKONO MECANIZADOS SLU complies with the legal requirements demanded both in the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) and in Law 3/2014 , of March 27, whereby
modifies the revised text of the General Law for the Defense of Consumers and Users. (Royal Legislative Decree 1/2007, of November 16).
4. Product that does not meet your expectations
If you receive the product and it does not respond to what you were looking for, you can return it within 14 calendar days of receiving the product. To do this, you should only contact IKONO MECANIZADOS by any of the available means. It is necessary that the product is in perfect condition with all its accessories.
After receiving the merchandise in our warehouse and checking its status, you will receive a refund of the amount of your order, discounting the transport costs, by bank transfer.
Do not forget to keep the original packaging, because if you do not return the product in the original packaging, the product will suffer a depreciation. We recommend that, in case of returning the product already opened, you repack it very well with all the protections with which we supply it from IKONO MECANIZADOS. Keep in mind that later it may suffer blows in the transport and if we receive it very damaged we will have to apply an extra cost for said depreciation of the product.
5. What are the return costs?
If you return a product to us due to an error on the part of IKONO MECANIZADOS, that is, a damaged, deteriorated, defective or error in shipping, we will always assume all the costs of the return.
Yes If you want to return a product because it does not meet your expectations, please contact us at email@example.com or at 659053613 . The return costs will be the same as the delivery costs. These delivery and return costs will be deducted from the total amount to be returned.
In no case should the customer return the merchandise to IKONO MECANIZADOS by their own means. IKONO MECANIZADOS will not be responsible for the merchandise if the customer returns it by their own means.